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In 10Duke Insights, the Revenue Insights dashboards provide reporting that helps you identify opportunities for renewals and growth, for example, by tracking the onboarding of new organizations, the consumption of licenses per organization and possible issues in license availability, and license expirations.

Expired Licenses and Upcoming License Expirations Overview

This dashboard and its drilldowns allow you to stay ahead of renewals by tracking expired licenses and licenses nearing expiration. This helps you to proactively manage license renewals and prevent disruptions in service for your customers.

The dashboard shows counts of all licenses that have expired in the past 15, 30, and 45 days, and counts of all licenses that will expire in the next 15, 30, and 45 days.

The dashboard also shows separate counts for organization licenses and for users’ personal licenses: the number of licenses that have expired in the past 30 days, and the number of licenses that will expire in the next 30 days.

Click the links at the bottom of the dashboard to drill down to more detailed reporting for either organization licenses or personal licenses.

Drilldown: Expired Organization Licenses and Upcoming License Expiration Details

This drilldown dashboard shows reporting data on a selected organization’s licenses that have expired in the past 30 days, and licenses that will expire in the next 30 days.

Select first an organization and then a licensed item on the list to view expiry information on the organization’s licenses associated with that licensed item.

The dashboard now shows counts of licenses that have expired or are about to expire. The dashboard also shows the total number of licensed items that are associated with these licenses, and the total number of seats in these licenses.

In the data log tables, you can see details on these licenses to help you find them for possible renewal.

If there’s a need to renew licenses, you can, for example, update them by extending the validity end date.

Drilldown: Expired Personal Licenses and Upcoming Expiration Details

This drilldown dashboard shows reporting data on users’ personal licenses that have expired in the past 30 days, and licenses that will expire in the next 30 days.

The dashboard shows counts of licenses that have expired or are about to expire. In the data log tables, you can see details on these licenses to help you find them for possible renewal.

If there’s a need to renew licenses, you can, for example, update them by extending the validity end date.

Failed License Consumptions - Concurrent Consumption Limit Exceeded

This dashboard allows you to track cases where a user or a device client was unable to consume a license due to reaching the license model’s concurrency limit. This helps identify and address potential issues with seat availability, allowing you to increase or decrease concurrency based on demand.

The dashboard shows the total number of failed license consumption requests due to the concurrency limit being reached, and a bar chart on the failure rate.

In the data log table, you can see the relevant events for failed license consumption. You can identify the owner of the license (an organization or a user) and the licensed item name, for example, to reach out to discuss if they wish to increase the seats in the license. See how to update licenses to increase seats.

If you wish to adjust the concurrency limits in your license model, see information on the ConcurrentSessions constraint in the license model.

Failed License Consumptions - Insufficient License Seats Available

This dashboard highlights potential sales opportunities by showing instances where a user or a device client was unable to consume a license due to seat unavailability. Use the dashboard to identify the customer (the license owner) and the licenses, and proactively reach out to customers to discuss increasing their license seats. This dashboard is designed to tap into latent demand that might otherwise go unnoticed.

The dashboard shows the total number of failed license consumption attempts due to seat unavailability, and a bar chart on the failure rate.

In the data log table, you can see the relevant events for failed license consumption. You can identify the owner of the license (an organization or a user) and the licensed item name, for example, to increase the seats in the license. See how to update licenses to increase seats.

License Consumption Overview

This dashboard allows you to review license consumption per organization customer and to identify frequently used licenses. Use this data to understand current license usage and to forecast future needs.

Select an organization on the list to view the total number of the organization’s consumed licenses, a graph of the license consumption event rate, and a list of the licensed items and owner organizations of the consumed licenses.

In the data log table, you can see the events for requested license consumption, and identify the licenses consumed and the owner of the licenses (an organization or a user).

Organization Licenses Overview

This dashboard and its drilldowns provide you with an overview of the total number of organization customers receiving licenses, and of newly added organizations. Use the dashboards to assess market reach and identify potential growth opportunities.

The dashboard shows a bar chart on the rate at which new organizations have been created, the count of new organizations created, and a table with details on the new organizations and when they were created.

Select an organization on the list to drill down to reporting data on the most used licensed items and licenses by that organization.

Drilldown 1: Most Utilized Licensed Items by Successful License Consumption

The first drilldown dashboard allows you to track the most used features of your products based on licence consumption for the organization that you selected for the drilldown.

The dashboard shows the consumption count on the organization’s most used licensed items based on successful license consumption.

Drill down to further reporting by clicking a licensed item name on the list.

Drilldown 2: Licenses Per Licensed Item

The second drilldown dashboard allows you to view the most number of seats granted per popular feature per organization.

The dashboard shows statistics on the licenses for the organization and licensed item that you selected for the drilldown: the total seat count, the number of seats currently in use, and the number of reserved seats.

User Engagement Overview

This dashboard allows you to monitor user engagement effortlessly. Use this dashboard to track all user logins and license consumptions to identify active users and optimize license allocation.

The dashboard shows the total number of license consumptions and the number of license consumptions for unique users and device clients. The dashboard also shows the total number of user logins and the number of logins for unique users.

In the data log tables, you can see the events related to license consumption and user logins.

Utilization Rate of Licenses Per End Customer (B2B)

This dashboard allows you to monitor seat utilization by comparing seats in use to the total seats granted. This helps to identify underutilized resources and to spot opportunities to sell more seats to customers with high utilization rates.

Select an organization on the list to view the organization’s total number of seats, the seats currently in use (either being consumed or reserved), and the seat utilization percentage.

The dashboard also shows statistics for the top 100 organizations based on seat utilization. For each organization, you can see the total number of seats in licenses, the number of seats currently in use, and the seat utilization percentage.